Online survey measuring perceptions of Service performance of utilities. Nationally representative survey of 2000 people across the UK.
UK population.
Online
The PHA Groups are a leading London-based PR agency. The research was conducted to highlight associations between service performance and the willingness of customers
to switch providers. It highlighted significant resistance to switch, largely due to inertia and the “hassle” of switching.
Data Tables
Raw data
Cross tabulations
Source: Surveygoo