Objectives of Survey
The PHA Group commissioned Surveygoo to run a poll examining perceptions of service suppliers such as Utilities and Internet Service Providers, and to gauge barriers to switching providers.
THE SURVEY
Methodology of Survey
Online survey measuring perceptions of Service performance of utilities. Nationally representative survey of 2000 people across the UK.
2000
UK population.
11 questions
Online
About The PHA Group’s requirements
The PHA Groups are a leading London-based PR agency. The research was conducted to highlight associations between service performance and the willingness of customers
to switch providers. It highlighted significant resistance to switch, largely due to inertia and the “hassle” of switching.
DATA ANALYSIS
Services
Data Tables
Raw data
Cross tabulations
Analysis
Outputs
Source: Surveygoo